How We Deliver

Overview

Lunora Cleaning Services delivers cleaning services through a controlled, structured operating model designed to ensure consistency, safety, and compliance across all sites.

Our approach is proportionate to the size, risk, and complexity of each service and is aligned with public-sector and commercial operating expectations.

Site Onboarding

Before services commence, each site is onboarded to ensure clear understanding of requirements. This may include:

  • Service scope and task breakdown
  • Access arrangements and working hours
  • Site-specific risks and controls
  • Client instructions and reporting requirements

Information is documented and communicated to operatives prior to attendance.

Workforce Management

Services are delivered by trained operatives working under Lunora’s management and supervision.

Our workforce model ensures:

  • Clear lines of responsibility and instruction
  • Compliance with health & safety procedures
  • Consistent delivery against agreed specifications

Operatives are briefed on site requirements and monitored throughout service delivery.

Health & Safety Controls

All works are delivered under appropriate controls, which may include:

  • Risk Assessments and Method Statements (RAMS)
  • COSHH assessments
  • Site rules and permits
  • Mandatory PPE requirements

Health & Safety arrangements are reviewed and updated where site conditions change or new risks are identified.

Service Delivery

Services are delivered in line with agreed schedules and scopes, supported by:

  • Documented procedures and checklists
  • Quality inspections and evidence capture where required
  • Clear escalation routes for issues or variations

Delivery is structured to minimise disruption while maintaining compliance and quality.

Issue Management & Variations

Where issues, additional works, or changes are identified:

  • Information is reported promptly
  • Evidence may be captured where appropriate
  • Variations are agreed before proceeding, unless urgent for safety or compliance

This ensures transparency and cost control for all parties.

Communication & Oversight

Each service is supported by:

  • A clear point of contact
  • Defined communication routes
  • Proportionate reporting and updates

This ensures clients remain informed and services remain aligned with expectations.

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