Compliance & Governance

Overview

Lunora Cleaning Services operates within a clear compliance and governance framework designed to meet the expectations of public sector bodies, housing providers, and facilities management clients.

Our systems support safe delivery, regulatory compliance, and accountable service management.

Health & Safety

Health and safety is managed in line with UK legislation and recognised best practice, proportionate to the nature and risk of each service, including:

  • Health and Safety at Work Act 1974
  • COSHH Regulations
  • Infection Prevention & Control guidance

All services are delivered under appropriate:

  • Risk Assessments
  • Method Statements (RAMS)
  • Site-specific rules and permits

Incidents, hazards, and near misses are reported and investigated in line with documented procedures.

Safeguarding

We recognise our safeguarding responsibilities when operating in environments involving:

  • Children
  • Vulnerable adults
  • Residential and community settings

Safeguarding procedures include:

  • Mandatory reporting of concerns
  • Clear escalation routes
  • DBS checks where required by the client, site, or service environment

Safeguarding controls are applied proportionately and in line with client requirements.

Data Protection & GDPR

We comply with UK GDPR and applicable data protection legislation.

Measures include:

  • Secure handling of client and site data
  • Restricted access to information
  • No unauthorised storage or transmission of data
  • Immediate reporting of data incidents

Personal data is processed only for the purpose of delivering the agreed services.

Equality & Diversity

We operate a zero-tolerance approach to discrimination, harassment, or victimisation.

All individuals are treated fairly and respectfully in accordance with the Equality Act 2010, regardless of:

  • Age
  • Disability
  • Gender or gender reassignment
  • Race or ethnicity
  • Religion or belief
  • Sexual orientation

Our commitment applies across recruitment, service delivery, and client engagement.

Business Continuity

We maintain business continuity arrangements to minimise service disruption.

These include:

  • Contingency staffing arrangements
  • Escalation and communication procedures
  • Planned absence management
  • Management oversight

Continuity planning is proportionate to the size and criticality of the services delivered.

Insurance

We maintain appropriate insurance cover, including:

  • Public & Products Liability Insurance – £5,000,000
  • Employers’ Liability Insurance – £10,000,000

Evidence of insurance is available on request.

Ethical Conduct

We operate with professionalism and integrity and comply with all applicable legal and regulatory obligations.

Unethical, unsafe, or unlawful conduct is not tolerated.

Governance Assurance

Our governance framework is designed to provide clients with confidence in how services are managed, monitored, and controlled.

This includes:

  • Clear accountability and management oversight
  • Documented procedures and controlled processes
  • Audit-ready records and evidence retention
  • Proportionate risk management aligned to service type and environment

This approach supports transparency, compliance, and effective service governance across all contracts.

Scroll to Top