About Us

Who We Are

Lunora Cleaning Services provides professional, compliant cleaning services across public sector and commercial environments.

We work with councils, housing providers, facilities management companies, and property professionals, delivering services that meet operational, safety, and governance requirements.

Our focus is on reliability, accountability, and audit-ready delivery.

Our Approach

We operate using structured systems designed to support consistent service delivery across multiple sites and service environments.

This includes:

  • Documented procedures and service specifications
  • Site-specific onboarding and instructions
  • Risk assessments and method statements
  • Quality inspections and performance monitoring
  • Clear escalation and rectification processes

Our approach is proportionate, practical, and aligned with public-sector standards.

Quality & Compliance

Quality and compliance are central to how we operate.

We maintain systems aligned with:

  • ISO 9001 principles for quality management
  • UK Health & Safety legislation and best practice
  • Safeguarding requirements where applicable
  • UK GDPR and data protection obligations
  • Equality & Diversity commitments

These systems are applied proportionately to the size, risk, and nature of each service.

Experience & Environments

We support cleaning services across a range of environments, including:

  • Council and local authority properties
  • Housing association estates and blocks
  • Facilities management portfolios
  • Managed residential developments
  • Commercial offices and workplaces
  • Professional serviced accommodation

Services are delivered in line with agreed scopes, frequencies, and reporting requirements.

Workforce & Delivery Model

Services are delivered by trained operatives working under Lunora’s supervision and management.

Key controls include:

  • Right-to-work verification
  • Mandatory Health & Safety, COSHH, and Infection Control training
  • Site-specific briefings where required
  • Ongoing quality and performance monitoring

We remain fully responsible for service quality, safety, and compliance.

Our Commitment

We are committed to:

  • Safe and compliant service delivery
  • Clear communication and transparency
  • Continuous improvement
  • Professional conduct at all times

Our systems are designed to support long-term partnerships built on trust and performance.

Scroll to Top